Question 1

What should I do immediately after water damage?

Accepted Answer

First, make sure it's safe — shut off the water source if you can, and avoid standing water near electrical outlets or panels. Move valuables and electronics to a dry area if it's safe to do so. Don't use a household vacuum on standing water. Then call us so we can help connect you with a local restoration provider right away. The faster water is extracted and drying begins, the less damage and mold risk you'll face. We're available 24/7 to take your request.

Question 2

Does homeowners insurance cover water damage?

Accepted Answer

It depends on the source. Most standard policies cover sudden, accidental water damage — like a burst pipe or a failed water heater — but generally do not cover damage from gradual leaks, poor maintenance, or flooding from outside (which usually requires separate flood insurance). Coverage always depends on your specific policy and circumstances, and your insurer makes the final determination. Ask your provider what documentation they can supply, and confirm coverage details directly with your carrier.

Question 3

Does insurance cover hurricane water damage?

Accepted Answer

Hurricane-related water damage is often split across policies. Wind-driven rain entering through a storm-damaged roof may be covered under a standard homeowners or wind policy, while rising floodwater from storm surge typically requires a separate flood policy. Because Fort Lauderdale sits in a high-risk hurricane zone, we recommend confirming both wind and flood coverage before storm season. Coverage depends on your policy and your insurer's determination.

Question 4

Does insurance cover roof-leak water damage?

Accepted Answer

If the leak was caused by a covered event like storm or wind damage, the resulting interior water damage is often covered — though the roof repair itself may be handled differently depending on your policy. Gradual wear and aging roofs are usually not covered. Coverage depends on your specific policy and circumstances. Ask your provider about documentation, and confirm coverage details directly with your carrier.

Question 5

Does insurance cover sewer backup?

Accepted Answer

Sewer or drain backup is typically not included in a standard policy — it usually requires a specific sewer-backup endorsement or rider. If you have that coverage, a provider can document the loss as a Category 3 event. If you're unsure, we can help you connect with a provider, and you should confirm what your policy covers directly with your carrier. Never attempt sewage cleanup yourself due to the health hazards involved.

Question 6

How fast should water damage be cleaned up?

Accepted Answer

As fast as possible — ideally within the first 24 to 48 hours. Standing water and saturated materials begin promoting mold growth quickly, especially in humid South Florida. The goal is extraction and the start of structural drying within hours, not days. Call us and we'll work to connect you with a local provider who can begin mitigation quickly to limit damage and cost.

Question 7

How long does structural drying take?

Accepted Answer

It varies by job. A typical residential water loss takes 3 to 5 days of monitored drying, but larger losses, multi-unit properties, or materials like hardwood and concrete can take longer. A provider uses moisture meters and thermal imaging to track progress and confirm the structure is truly dry — not just dry to the touch — before equipment is removed.

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